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Our Grading System

Flex IT product statuses range from brand new to ''B grade'' refurbished. To select products that best fits your business needs, it is important to understand the differences between the statuses. The Flex IT grading system provides a clear overview of what to expect when purchasing a product with a specific status, including information about the condition, the accessories, and the warranty that is provided.

You will find more information about our different statuses and grading. It can be confusing to navigate through the gradings. If you have any questions while browsing this page, please contact our sales support team.

New

New products are brand new, never-been-used devices that are in perfect condition. Yet there is a difference between new products.

This device is brand new, has never been used, and is sealed in its original retail packaging. It comes with all the original accessories and is covered by the full manufacturer's warranty.

This device is also brand new, but the packaging may have been opened or damaged. It comes with essential accessories like cables, adapters or batteries and is fully covered by the manufacturer's warranty.

This device is also brand new, but the packaging is sealed by the manufacturer rather than the retailer. It is covered by the full manufacturer's warranty but does not come with any accessories.

Remanufactured

Remanufactured products have been used or returned but are restored to a like-new condition through a process of repairing, cleaning, and testing.

This device has been factory remanufactured to a like-new condition. It comes in a manufacturer's sealed box, with no signs of use and all original accessories included. The manufacturer's full warranty is included.

This device has been factory remanufactured but may have minimal signs of use. It comes in a manufacturer's sealed box, with essential accessories included. The manufacturer's full warranty is included.

Demo

Demo products have been used as demonstration units, typically at trade shows or in stores. They have been cleaned, repaired, and tested to ensure that they are in good working condition.

This device comes in a manufacturer's sealed box and may have minimal signs of use. They include essential accessories and have a one-year pickup and return warranty.

This device comes in a retail opened box (brown box) and may have normal signs of use. They include essential accessories and have a one-year pickup and return warranty.

Refurbished

Refurbished products have been previously owned but have been repaired and restored. There are different quality levels of refurbished IT products.

Approved Selection

A+ Grade

Approved Selection by Flex IT is our own brand that is recognized as a top-notch provider of refurbished products in the market. This device has an "A+" grade, meaning that it is in very good condition with minimal signs of use. The product comes in an "Approved Selection box" and includes essential accessories. It also comes with a one-year pickup and return warranty.

A Grade

This device has an "A" grade, meaning that it is in good condition with normal signs of use. The product comes in a "brown box" and includes essential accessories. It also comes with a one-year pickup and return warranty.

B Grade

This device has a "B" grade, meaning that it is in fair condition with heavy signs of use. The product comes in a "brown box" or is bulk packed. It does not include any accessories and comes with a one-month carry-in warranty.

Need assistance?

It can be confusing to navigate the different statuses and gradings that are used to describe IT products. We offer high-quality support to assist you in finding the right IT hardware for your needs.

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